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Returns

Returns

If you’re not happy with your purchase, MyHoovesandPaws understands. We accept returns an astonishing 365 days from the date you place your order. Just follow these easy steps for a quick and easy return.

To start the return process email us at info@myhoovesandpaws.com or call us at 760-247-5523.

* To be considered unused products must be returned in original packaging without any missing tags or stickers.

RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED

STEP 1: Verify Your Return

  • Item(s) must be in NEW, unused and SELLABLE CONDITION, and have all original tags, stickers, product packaging and not expired.

  • Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. Nothing.) Item(s) returned within 30 days of purchase may be refunded via store credit or the original credit card.

  • Item(s) returned 31-365 days after date purchased may be refunded via store credit only. 

  • Note: Holiday items (i.e. stockings, antlers, pajamas, red and green toys, etc…) are only eligible for store credit, and are not accepted after December 15. We do not accept returns on open food, treats, nutritional supplements or chewed toys. MyHoovesandPaws cannot guarantee any toy against chewing. We cannot refund payment on international orders for which the customer has refused delivery, unless the customer pays for return shipment.

Returns that don't meet the above criteria will be returned to you, at your expense.

STEP 2: Send it on back

  • Package the items securely

  • Include your packing slip or order number, along with the reason for return

  • Obtain and record the shipment tracking number from your carrier

  • Ship package to the following address:

MyHoovesandPaws
Attn: Returns
22749 US Highway 18
Apple Valley, Ca 92307

For returns received within 30 days of purchase, your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges, and items that received free shipping can be subject to a restock fee, at our discretion. Please allow 7-10 business days after your return is received for your credit to appear on your account.

Need Help?

Our dedicated customer support team, both two and four-legged, is happy to assist you with any question or concerns you may have regarding our return policy or your order. 

Toll Free: (760) 247-5523
Email: info@myhoovesandpaws.com

 

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